Effective Date: January 20, 2025

Company Name: Vertical Environmental Solutions

Website: www.verticalenvironmental.com

Contact Email: [email protected]

Business Address: 2248 Broadway #1548, New York, NY 10024

At Vertical Environmental Solutions, we are committed to providing high-quality elevator and escalator cleaning services. We value our customers and strive to ensure satisfaction with every service provided. This Refunds and Returns Policy outlines the process, conditions, and timeframes for refunds and returns.

1. Service Satisfaction Guarantee

We stand by the quality of our services and offer a satisfaction guarantee. If you are not satisfied with our cleaning services, please contact us within 7 days of service completion to discuss your concerns and potential remedies.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

-The service provided was not performed as described in the service agreement.

-There was an error or oversight on our part that significantly affected the quality of service.

-The customer has reported the issue within the specified timeframe of 7 days after the service was rendered.

-A reasonable opportunity has been given to rectify the issue, and the problem remains unresolved.

3. Refund Process

To initiate a refund request, customers must:

1. Contact our customer support team at [email protected] with the following details:

-Full name

-Service date

-Description of the issue

-Supporting evidence (e.g., photos or written descriptions)

2. Allow our team 5-7 business days to review the request and investigate the concern.

3. If approved, refunds will be processed within 10 business days via the original payment method.

4. Non-Refundable Circumstances

Refunds will not be provided under the following conditions:

-If the dissatisfaction is due to factors outside of our control (e.g., customer-provided access issues, uncleanable surfaces, third-party interference).

-If the service was completed as per the agreement without any errors or omissions.

-Failure to report issues within the stipulated 7-day timeframe.

5. Rescheduling or Cancellations

Customers may request to reschedule or cancel a booked service by contacting us at least 48 hours prior to the scheduled service date. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of 20% of the total service cost.

6. Costs and Fees

-If a refund is approved, no processing fees will be deducted.

-Customers may be responsible for any costs incurred due to last-minute cancellations or additional services requested.

7. Changes to This Policy

Vertical Environmental Solutions reserves the right to modify this Refunds and Returns Policy at any time. Any updates will be posted on our website at www.verticalenvironmental.com, and it is the customer's responsibility to review the policy periodically.

8. Contact Us

For any questions or concerns regarding this Refunds and Returns Policy, please contact us at:

Email: [email protected]

Address: 2248 Broadway #1548, New York, NY 10024

We appreciate your business and are dedicated to providing exceptional service. Thank you for choosing Vertical Environmental Solutions!